# Refund Policy | World Wire > When and how World Wire refunds press release distribution orders and unused credits. > Source: https://world-wire.com/refund-policy/ > Site: World Wire Buy SEO & Crypto Press Release (https://world-wire.com/) Legal ## Refund Policy This policy explains when you can get your money back from World Wire and how to ask for a refund. Last updated: October 21, 2026 *Last updated: October 21, 2026* **At a glance:** - Unused credits: refund to your original payment method if requested within 30 days of purchase. - Release declined by editors: the credits for that plan are returned to your wallet automatically. - Some outlets decline: the matching share of credits is returned automatically. - Cancelled while still pending review: full credit refund, instantly. - Distribution already started: no refund for that release. - Crypto payments (arranged with our team): refunded at the US dollar value of your order, minus network fees. We want you to be happy with World Wire. This policy forms part of our [Terms of Service](https://world-wire.com/terms/) and applies to all purchases made through https://world-wire.com/. ## 1. Credits and unused credits Your account has a credit wallet. **1 credit = US$1**. Each distribution plan costs a fixed number of credits, which are deducted when you submit a release. Credits do not expire. If you have unused credits, you can ask for a **refund to your original payment method within 30 days of the purchase date**. After 30 days, unused credits are no longer refundable but stay in your wallet for future releases. For release packs and reseller plans bought at a discount, refunds of unused credits are worked out at the effective price you paid per credit, not at face value. ## 2. When distribution has started While a release is still **pending review**, you can cancel it from your dashboard and the credits are returned to your wallet immediately. Once editors have started work or distribution has begun, the credits for that release **cannot be refunded**. At that point your release has been sent to publishers and the work cannot be undone. This applies even if you later decide to withdraw the release or ask partners to remove it. ## 3. Releases rejected by our editors Our editorial team reviews every release against our [Editorial Guidelines](https://world-wire.com/editorial-guidelines/). If there is a problem, we will usually explain what needs to change and give you the chance to revise and resubmit. - If editors decline your release for a plan, the **credits for that plan are returned to your wallet automatically**. You can revise the release and resubmit, use the credits for another plan, or request a refund if you are still within 30 days of purchase. - If only some outlets in a plan decline your release, the matching share of credits is returned to your wallet automatically. - Where a release is rejected because it involved deliberately misleading, fraudulent or unlawful content, or after repeated breaches of our guidelines, we may decline a refund and close the account under our [Terms of Service](https://world-wire.com/terms/). ## 4. Partial refunds and other situations - **Undelivered placements:** if a material part of your plan’s network is not delivered and no comparable substitute is provided, the credits for the missing placements are returned to your wallet in proportion. - **Writing services:** if no draft has been delivered, writing fees are fully refundable. Once a first draft has been delivered, writing fees are non-refundable, though we will make reasonable revisions as described in your order. - **Guaranteed placement and reputation management:** refunds are governed by the terms of your written quote. Where the quote is silent, any work already completed or committed to publishers is non-refundable. - **Duplicate or mistaken payments:** if you were charged twice for the same order, or paid more than the amount due, we will refund the excess in full. - **Removed or changed placements:** publishers control their own sites. If an outlet later edits, moves or removes your release, this is not grounds for a refund, but please let us know and we will look into it. ## 5. How refunds are paid ### Card payments (Stripe) Refunds are returned through Stripe to the original card, Apple Pay or Google Pay account. We usually process approved refunds within 5 business days. Your bank may take additional time to show the credit on your statement. ### Cryptocurrency payments arranged with our team Crypto is not offered at checkout; it is only accepted when arranged in advance with our team. Because crypto prices change, crypto refunds are calculated using the **US dollar value of your order at the time of purchase**, not the current value of the coins you sent. - We will refund in a widely used US dollar stablecoin (such as USDT or USDC) or, at our discretion, in the original coin you paid with, converted at the current exchange rate to match the original US dollar value. - Blockchain network and processing fees for sending the refund are deducted from the refund amount. - You must give us a wallet address that supports the selected coin and network. We are not responsible for funds sent to an incorrect address you provide, as blockchain transactions cannot be reversed. - For security, we may ask you to verify that you control the account or wallet that made the original payment. ## 6. How to request a refund - Email editor@world-wire.com or use our [contact page](https://world-wire.com/contact/) from the email address linked to your account. - Include your order number, the credits or service you want refunded, and the reason for your request. - For crypto refunds, include your preferred refund coin and network and the receiving wallet address. We aim to respond to every refund request within 2 business days. If your refund is approved, the related credits will be removed from your wallet. ## 7. Chargebacks Please contact us before opening a chargeback or payment dispute. We can almost always resolve problems faster directly. If a chargeback is filed, we may freeze the account and any remaining credits while the dispute is reviewed, and we will provide evidence of delivery to the payment provider where the service was delivered. Chargebacks filed in bad faith for services received are a breach of our [Terms of Service](https://world-wire.com/terms/). ## 8. Your statutory rights Nothing in this policy affects any rights you may have under consumer protection laws that apply to you and cannot be excluded by contract. ## 9. Contact - **WGT LLP** - 1820 Raleigh Rd, New Richmond, Wisconsin 54017, United States - Email: editor@world-wire.com --- [World Wire Buy SEO & Crypto Press Release](https://world-wire.com/)