In this article, we will help you with the TruConnect SIM Card Activation process. Therefore, if you recently received a new TruConnect SIM card, this article will be a lifesaver.
So, without any further ado, let’s get started –
TruConnect is one of the leading service providers, and unlike other carriers, this one offers affordable prepaid text and talk plans to all its customers.
In addition to the mobile devices, plans, hotspots, and other services that they sell, TruConnect provides free phones and free phone service plans that include unlimited talk, text, and 3 GB of monthly data, as well as unlimited calls to Mexico, Canada, and China to customers who qualify for the Lifeline program.
Besides this, TruConnect offers Lifeline and Affordable Connectivity Program to all eligible customers.
If you have just moved to the TruConnect network or purchased one of its devices, you must activate your SIM card to enjoy its benefits. Thankfully, the TruConnect SIM card activation process is relatively easy.
TruConnect SIM Card Activation Process
All of your TruConnect features are controlled by your TruConnect SIM card, and therefore only after activating your TruConnect SIM card you will have access to all of the features and benefits of TruConnect services like Voice calls, text messages, and data usage.
If you are a TruConnect Lifeline Program participant who has received either the SIM card or phone, you must follow the instructions below for the TruConnect SIM card activation.
- Turn off the device.
- Locate your mobile device’s SIM card slot and open it.
- Insert the TruConnect SIM card.
- Long press the Power button once more to switch on your device.
- Open the phone app on your phone and launch the dialer application.
- Call our Customer Care Agents at (800) 430-0443
If everything goes smoothly, you will receive a message stating Welcome to TruConnect. Receiving that message means your TruConnect SIM card activation process is completed.
If you haven’t received the message, please get in touch with TruConnect’s support team. TruConnect also has stores throughout the United States, along with a customer service hotline where you can get help with TruConnect SIM card Activation.
How to Reactivate the TruConnect SIM card
Your prepaid account will be terminated immediately if your remaining credits expire or you reach zero balance. You cannot make or receive calls, send texts, or use data after your account has been terminated, except for calls to emergency services and the company’s customer service department.
Account credits cannot be transferred; all you have to do to continue using TruConnect is reactivate your SIM.
The best way to reactivate your TruConnect SIM card and account is by contacting customer support.
However, your account may be subject to a reactivation fee after a certain period of inactivity, and TruConnect makes no guarantees that your original phone number will remain active.
What should I do if my Truconnect SIM Card is lost?
If you have lost your TruConnect SIM card, you should contact customer support ASAP and ask them for a TruConnect replacement SIM card. To function properly, replacement SIM cards must be reprogrammed with the user’s current service provider and phone number.
Follow the below-shared procedure if you have lost your TruConnect SIM card –
- Contact TruConnect’s customer service team. They can disable your lost card to prevent fraudulent charges.
- Locate a TruConnect store and request a new SIM card to be issued and reprogrammed.
- The user’s information, network preferences, and phone number must be transferred to the replacement SIM card by TruConnect. Therefore, you will be asked to provide similar information.
- Once the replacement card is activated, it will be mailed to you or given to you in person from the nearest TruConnect retail location.
That’s it. This is how you can get a replacement TruConnect SIM card. Once you receive the replacement SIM card, follow the aforementioned TruConnect SIM card activation process to activate it and enjoy its services.
How to be a part of TruConnect’s Lifeline Program and get the SIM
To use TruConnect’s services, you must first confirm your eligibility for the Lifeline program, which allows low-income Americans to obtain affordable mobile phones, wireless service plans that include talk, text, and data, and even mobile devices.
This discount can only be used once per household and cannot be shared with anyone else, and you must demonstrate that you meet the income or any other eligibility requirements.
Income Base Eligibility
To be able to qualify for the Lifeline on an income basis, your household income must be at or below 135% of the Federal Poverty Guidelines.
Program Base Eligibility
If you don’t qualify on an income basis, you can also qualify if you or your family member participate in any government-aided program mentioned below.
Application Procedure For TruConnect’s Lifeline Program
To begin, you must complete the TruConnect Lifeline service application.
- You can do so by visiting truconnect.com/lifeline.
- Enter your ZIP code and email address.
- Click on the “apply now” icon.
Keep your ID, proof of address, and proof of eligibility for one of the eligibility programs with you. Once TruConnect has checked all your details and verified your eligibility, they will provide you with a free government phone and a SIM card.
How to port an existing TruConnect Number to a new SIM Card?
To port your existing number to a SIM card from another carrier, you must contact TruConnect’s porting department. The service representative will ask about your account number, PIN, and billing address. Your new service provider will handle the rest.
Is the TruConnect SIM card compatible with all phones?
Only the TruConnect phones are compatible with the TruConnect SIM card. You can, however, use your TruConnect SIM card with any other carrier if your phone is unlocked. You can contact customer service to ensure your phone is compatible with TruConnect SIM cards and services.
Which network provider is the TruConnect SIM card associated with?
TruConnect connects to both the Sprint and T-Mobile networks. As a result, they provide customers with both GSM and CDMA phones.
Is TruConnect providing free SIM cards?
Customers who qualify for the Lifeline program are entitled to free service, which includes a free phone, plan, and SIM card.
Which TruConnect plan has the most affordable monthly fee?
TruConnect’s free plan for Lifeline-eligible customers is the most cost-effective option available. The plan includes unlimited talk, text, and data, as well as free international calls to Mexico, Canada, and China.
Do I have to pay to activate my TruConnect SIM card?
All new and transferred accounts will be charged a $39 one-time activation fee. If you are not a Lifeline member, TruConnect will credit the activation fee from its funds or the Lifeline fund if you are eligible for the same.
When can I expect my TruConnect SIM card to become active?
The entire TruConnect SIM card activation process mostly takes around 10-15 minutes.
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