We want every customer to be confident ordering from World Wire. This policy explains when refunds apply.

1. Full refund

• If your release cannot be submitted to the network because it does not meet our Editorial Guidelines and cannot be revised to meet them.
• If you cancel before your release has been submitted for distribution and before writing work has begun.
• If we are unable to deliver the package you purchased.

2. Partial refund or credit

• If fewer than half of the outlets in your package can accept your release, we will offer a partial refund or account credit, at your choice, for the undelivered portion.
• Unused releases in a pack can be refunded within 30 days of purchase, minus the single-release price for each release already used.

3. No refund

• Once a release has been submitted for distribution, the order is considered fulfilled, even if some individual publishers decline, edit or later remove it.
• Writing services once the first draft has been delivered (revisions remain available).
• Media outreach campaigns once pitching has started, as earned coverage is never guaranteed.
• Premium à la carte placements once the publisher has accepted the article.
• Removal fees and rush fees once work has started.

4. How to request a refund

Email [email protected] with your order number and the reason for your request. We respond within two business days, and approved refunds are returned to the original payment method within 5–10 business days.

5. Chargebacks

Please contact us before opening a dispute with your bank. Most issues can be resolved quickly.