Refund Policy

Last updated: October 21, 2026

Last updated: October 21, 2026

We want you to be happy with World Wire. This policy forms part of our Terms of Service and applies to all purchases made through https://world-wire.com/.

1. Unused credits

If you have not used a credit, you can ask for a full refund within 30 days of the purchase date. A credit counts as "used" once a release has been submitted with it and that release has been approved for distribution.

After 30 days, unused credits are no longer refundable, but they stay in your account and can be used until they expire 12 months after purchase.

For bundles, you may request a refund of the unused credits in the bundle within the 30-day window. The refund is worked out at the effective per-credit price you paid for the bundle, not the single-release price.

2. When distribution has started

Once distribution of your release has begun, the credit for that release cannot be refunded. At that point your release has been sent to publishers and the work cannot be undone. This applies even if you later decide to withdraw the release or ask partners to remove it.

3. Releases rejected by our editors

Our editorial team reviews every release against our Editorial Guidelines. If there is a problem, we will usually explain what needs to change and give you the chance to revise and resubmit.

• If your release is rejected and the issue cannot be fixed (for example, the subject itself falls outside our guidelines), you will receive a full refund of the credit used for that release, even if the 30-day window has passed.
• If we request edits and you choose not to make them, the credit is returned to your account rather than refunded. You can use it for another release, or request a refund if you are still within 30 days of purchase.
• Where a release is rejected because it involved deliberately misleading, fraudulent or unlawful content, or after repeated breaches of our guidelines, we may decline a refund and close the account under our Terms of Service.

4. Partial refunds and other situations

• Undelivered placements: if we cannot deliver a material part of the network included in your package and cannot provide a comparable substitute, we will offer a partial refund in proportion to the missing placements, or a replacement credit, at your choice.
• Writing services: if no draft has been delivered, writing fees are fully refundable. Once a first draft has been delivered, writing fees are non-refundable, though we will make reasonable revisions as described in your order.
• Guaranteed placement and reputation management: refunds are governed by the terms of your written quote. Where the quote is silent, any work already completed or committed to publishers is non-refundable.
• Duplicate or mistaken payments: if you were charged twice for the same order, or paid more than the amount due, we will refund the excess in full.
• Removed or changed placements: publishers control their own sites. If an outlet later edits, moves or removes your release, this is not grounds for a refund, but please let us know and we will look into it.

5. How refunds are paid

Card and PayPal payments

Refunds are returned to the original card or PayPal account. We usually process approved refunds within 5 business days. Your bank or PayPal may take additional time to show the credit on your statement.

Cryptocurrency payments

Because crypto prices change, crypto refunds are calculated using the US dollar value of your order at the time of purchase, not the current value of the coins you sent.

• We will refund in a widely used US dollar stablecoin (such as USDT or USDC) or, at our discretion, in the original coin you paid with, converted at the current exchange rate to match the original US dollar value.
• Blockchain network and processing fees for sending the refund are deducted from the refund amount.
• You must give us a wallet address that supports the selected coin and network. We are not responsible for funds sent to an incorrect address you provide, as blockchain transactions cannot be reversed.
• For security, we may ask you to verify that you control the account or wallet that made the original payment.

6. How to request a refund

1. Email [email protected] or use our contact page from the email address linked to your account.
2. Include your order number, the credits or service you want refunded, and the reason for your request.
3. For crypto refunds, include your preferred refund coin and network and the receiving wallet address.

We aim to respond to every refund request within 2 business days. If your refund is approved, the related credits will be removed from your account.

7. Chargebacks

Please contact us before opening a chargeback or payment dispute. We can almost always resolve problems faster directly. If a chargeback is filed, we may freeze the account and any remaining credits while the dispute is reviewed, and we will provide evidence of delivery to the payment provider where the service was delivered. Chargebacks filed in bad faith for services received are a breach of our Terms of Service.

8. Your statutory rights

Nothing in this policy affects any rights you may have under consumer protection laws that apply to you and cannot be excluded by contract.

9. Contact

• WGT LLP
• 1820 Raleigh Rd, New Richmond, Wisconsin 54017, United States
• Email: [email protected]