How to Get Clear Caption Free Phone – Easy Steps

How to Get Clear Caption Free Phone - Easy Steps

Want to get a Clear Caption free phone? If yes, you have stumbled upon the right webpage.

As with old age, we suffer from many problems, and hearing is one of them, which makes it hard for us to hear what other person is saying on the other side of the phone.

Clear Caption has come up with a solution where if you are on a call with someone, it will show you the text of the phone conversation on its screen.

This article covers detailed information about the Clear Caption free phone and how you can get a free phone for the hearing impaired.

About Clear Caption Free Phone Service

About Clear Caption Free Phone Service

Clear Captions is a certified Federal Communications Commission (FCC) call captioning provider. This service is for those who have difficulty hearing. It ensures that every word spoken on the phone is transcribed and displayed in real time on the user’s device screen.

Clear Captions is funded by the Telecommunications Relay Service (TRS) fund, which makes it free of cost for customers who have a difficult time hearing. Clear Caption phone service is available on both landline and mobile phones, free of charge for those who qualify.

To be eligible, users must have medically recognized hearing loss and be a resident of the United States.

If someone with hearing loss is on a call with someone, they can see what the person on the other side is saying on the call as text on their phone screen. And yes, another person can hear what you are saying.

Clear Caption phone service also offers a variety of features to make phone communication easier and more accessible. These include call forwarding, voicemail, and call waiting, all fully compatible with the captioning service.

Eligibility for Clear Caption Free Phone

You must meet these criteria to be eligible for the Clear Caption service –

  • Self-certify that you are suffering from hearing loss and need a Clear Caption phone.
  • Have a medically recognized hearing loss certificate from a specialist that deals with hearing issues.
  • You must be a citizen of the United States, as Clear Caption phone service is currently only available to residents of the United States.

Once a user meets these eligibility requirements, they can apply for the Clear Caption phone. Details they have to provide are –

  • Your name in full
  • Your telephone number
  • Your address
  • The last 4 digits of your SSN
  • Your date of birth

Ways to get a Clear Caption Free Phone

There are two ways to get a Clear Caption free phone –

Get one from a Clear Caption phone service provider

There are many Clear Caption phone providers, such as Cap Tel, ClearCaptions, CaptionCall, and others.

  • Visit their official website at
  • Fill out the application.
  • Once you have cleared the eligibility criteria, you will receive your clear captions phone via mail.

Via Preferred Audiologist

If you choose this option, the audiologist will examine you and hear your problems. Once he is certain that you have a hearing problem, he will provide you a certificate by which you will be eligible for a Clear Caption phone and can receive your phone from the phone provider.

However, you must be a resident of the United States for you to enjoy this service. As long as you meet the eligibility requirements and provide the details mentioned above, you can enjoy the Clear Caption services free of charge.

How to get Qualified for ClearCaptions Service

How to get Qualified for ClearCaptions Service

To qualify, you must first be eligible for the Clear Caption phone.

To do that, you can either self-certify that you have hearing problems or get a certificate from a specialist who says you have hearing issues.

Remember that every phone provider has different criteria for providing free caption phones. You also must be a citizen of the US, as this service is only available for the citizen of the US.

You must complete a self-certification form depending on your preferred Clear Caption service provider –


Types of Clear Caption Free Phone Service

A few different types of Clear Caption phone services are available, each designed to meet the specific needs of users with different hearing loss and communication preferences.

Here are a few of the most common ones –


It is one of the nation’s leading carriers providing technology for hearing loss patients. Those who are in the initial stage or those who have completely lost hearing can use this device. CapTel will provide the device to you according to your needs.

CapTel has 4 models; 3 of them work with the internet, and one is analog, and it works like a basic home phone.



It is another reputable provider certified by the FCC, but ClearCaptions only provides one model, unlike other providers. This model has a built-in touchscreen that allows you to read various texts as the caller speaks on the other end of the line. This company offers a captioning model free of charge and free installation services.



The CaptionCall is known as Sorenson. This company provides one of the most accurate captions, due to which users find it worth investing in its models. You can use the internet on CaptionCall phones as well.

When using any of this carrier’s models, you will be connected to a live captioning expert that works in real-time.


Steps to Use a Clear Caption Free Phone

Using a Clear Caption phone is extremely easy. All you need to do is follow these simple steps –

  • Plug the phone into the adapter.
  • Turn on the phone.
  • Sign in using your account details.
  • Make a call.
  • View the captions on your screen.

That’s it. This is how you can easily use a free Clear Caption phone.

Clear Caption provides excellent customer support to ensure you can make the most of your phone and captioning service. If you have any questions or issues, contact them at 1-866-246-7850.

Common Problem of Clear Caption Free Phone

While Clear Caption phones are generally reliable and effective solutions for those with hearing loss, users may experience some common issues.

Below, we have covered some of the reasons that may cause issues with your Clear Caption phone –

  • You have poor internet or cellular connectivity.
  • Issues with the captioning phone.
  • You have not updated your device’s firmware.
  • Your device has bugs.
  • You have not placed the handset firmly in the cradle.

Benefits of Clear Caption Free Phone for Hearing Loss Person

Clear Caption provides several benefits to those with hearing loss, including –

  • It allows you to understand what others are saying clearly on the other side of a call.
  • You will need no one to help you with the phone call, as you can see captions clearly on your phone.
  • It boosts your self-confidence in the long run as you can understand other people clearly over the phone.
  • It helps you to remain connected with your loved ones.


What is Clear Caption Free Phone Service?

Clear Caption phone service is a program that provides a captioning phone at no cost to individuals who have hearing loss.

Who is eligible for Clear Caption Free Phone Service?

To be eligible for Clear Caption phone service, you must be a legal resident of the United States and have documents proving that you are dealing with medically recognized hearing loss.

Is ClearCaptions Free?

Yes. However, you must be eligible for the device and obtain it from companies the FCC authorizes. Some of these companies include CaptionCall, CapTel, ClearCaptions, etc.

About the author

Alex Jones

Alex Jones is a tech-savvy editor at World-Wire, renowned for his expertise in writing detailed technical articles and user-friendly how-to guides. With a background in Information Technology, he excels in demystifying complex tech topics. His work is highly valued for its accuracy and practicality, earning him awards like "Innovator in Tech Journalism" in 2023. Alex's role at World-Wire is pivotal in making technology accessible to a broad audience.

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