How To Unlock Xfinity Device – Step by Step Guide

How To Unlock Xfinity Device - Step by Step Guide

Want to unlock your Xfinity device but don’t know how to? If yes, then you have stumbled upon the right article.

Most mobile carriers offer a phone locked to their particular network to prevent your devices from getting connected to other carrier’s networks.

Similarly, Xfinity Mobile, an American telecommunication service provider, offers a wide range of devices locked to its network. As an Xfinity customer wanting to switch carriers, you need to unlock your mobile phone.

I have been an Xfinity customer for many years, and I had a phone that only worked with Xfinity, but I wanted to use it with other services, too. So, I decided to unlock it.

However, I learned that first, I had to make sure my phone could be unlocked by checking Xfinity’s unlock policy.

These policies are that my account had to be okay, and my phone needed to be fully paid off.

Once I knew I was good to go, I called Xfinity’s customer service for help. They were really nice and told me exactly what to do.

I followed their steps, giving them some information about my phone and my account.

It took a little time, but it wasn’t too hard. Finally, after doing everything they said, my phone was unlocked. It was great because now I could choose any service I wanted for my phone.

It felt good to have that freedom, and I was happy I decided to unlock my phone.

In this article, I have shared the exact that I followed to Unlock my Xfinity device. I hope they also help you to unlock your device.

So, without any further ado, let’s get started.

Can Xfinity Device Be Unlocked?

Can Xfinity Device Be Unlocked
Can Xfinity Device Be Unlocked

Yes, Xfinity devices can be unlocked. However, Xfinity customers looking to unlock their devices, such as Android or iPhone, have to make sure that the device meets Xfinity unlock eligibility requirements.

The phones that are usually locked to Xfinity that you get as a part of Xfinity deals for new or existing customers, as with these deals, they offer you a free phone when you switch to one of their unlimited plans.

How To Unlock Xfinity Device – Step-by-Step Guide

How To Unlock Xfinity Device - Step by Step Guide
Unlock Xfinity Device

You can unlock your Xfinity mobile phone by following the steps below.

Check your device eligibility

The first and most important step in unlocking your Xfinity device is to make sure that your device meets the eligibility requirements.

Xfinity has prescribed certain eligibility requirements to unlock your device. These are as follows.

  • You must have activated the phone at least 60 days ago.
  • Your Xfinity Mobile account must not have a past-due balance.
  • Your device must not be reported lost, stolen, or involved in fraudulent activity to proceed with the unlock remotely process.

Wait for the Automatic Unlock

Xfinity unlocks your device within 48 hours once you fully pay for your device.

Request for an Unlock Code

If your device is not automatically unlocked, you can contact Xfinity and request an unlock code to carry out Xfinity device unlock.

Unlock your device

Once you receive an unlock code, here are the steps you need to follow to unlock your Xfinity device.

  • Turn off your Xfinity device and remove your SIM card tray.
  • Now, put the SIM card of any carrier on the SIM tray and gently insert the SIM tray on the Xfinity device.
  • Turn on your device.
  • When prompted, enter the Xfinity device unlocking code and press confirm.
  • Wait for the process to complete. Within a few hours, your phone will be unlocked.
  • Now, check if you are getting a network signal on your unlocked Xfinity device to confirm it can connect with a new carrier.

How To Unlock Xfinity Android Phone

How To Unlock Xfinity Android Phone
Unlock Android Phone

Xfinity Android can be unlocked in two ways.

  • By Automatic unlock
  • By using an unlock code

Automatic Unlock

Many of the latest Xfinity Android phones automatically unlock within 48 hours of fulfilling the requirements. When you restart your Android device after inserting a new SIM card, your device should show a notification of successful unlock.

If it does not, you can unlock the Xfinity Android phone using the unlock code.

Xfinity Device Unlock – Using an unlock code

If, for some reason, your Android phone does not unlock automatically, you can unlock it by requesting an unlock code and following these steps.

  • Call Xfinity Mobile customer support at 888 936-4968
  • Keep your account information and IMEI number handy. You can find the IMEI number by dialing *#06# on your phone.
  • A representative will verify your device eligibility. If eligible, they will provide an unlock code via email, marking a crucial step in successfully unlocking your Xfinity Mobile phone.
  • Once you receive the code, insert a new SIM card into your phone’s SIM card slot.
  • The device will ask for a network unlock code.
  • Enter the unlock code received from Xfinity.
  • Tap Unlock.
  • Your Xfinity device unlock process is now completed.

How To Unlock Xfinity iPhone

How To Unlock Xfinity iPhone
Unlock iPhone

You can unlock your Xfinity iPhone by following the steps below.

  • Check your iPhone’s eligibility to get unlocked.
  • Contact Xfinity support at 888 936-4968.
  • Request the representative to unlock your iPhone.
  • The representative may ask you for some information, such as your Xfinity account details and your iPhone IMEI number.
  • It might take a few days to unlock your device.
  • You can contact Xfinity to check the status of your request if it takes longer than expected to unlock your iPhone.

Please note that the paid or free Xfinity iPhone that you got under a monthly payment plan gets automatically unlocked through updates made via WiFi or cellular data without needing an unlock code.

Xfinity Device Unlock Policy

Xfinity Device Unlock Policy
Unlock Policy

According to Xfinity Unlock Policy, a mobile phone will only be unlocked if:

  • The device you purchased on a monthly payment plan is fully paid off.
  • Your Xfinity device is not reported as lost, stolen, or involved in fraudulent activity.
  • Your Xfinity Mobile account is active and in good standing with no due balances.
  • Your device must be activated and used on Xfinity services for at least 60 days.

Additionally, Xfinity phone unlock does not cancel your Xfinity Mobile service. You will need to contact Xfinity Mobile separately if you wish to cancel their mobile service.

Once your device fulfills all the requirements to unlock your phone, it can be used with any carrier that supports it.

Alternatives To Xfinity Device Unlock

If you don’t meet the eligibility requirements and still want to unlock your Xfinity device, you might need to unlock your phone through other means.

Here are some alternatives you can try.

Use a Third-Party Unlock Tool

Many third-party companies offer to unlock your phone for a small fee. This is a good option if you want to avoid dealing with the hassle of contacting Xfinity Mobile yourself.

You can search for such third-party unlocking services online and unlock your Xfinity phone.

Being an Active Military personnel

If you are an active military member, you have special options for unlocking your Xfinity Mobile device. If you receive orders to deploy outside the U.S. for more than 90 days, you can unlock your phone even if it is not fully paid off.

To unlock, you can visit a nearby Xfinity store with your deployment letter or call Xfinity customer care at (888) 936-4968.

Benefits Of Xfinity Device Unlock


Xfinity device unlock offers you the following benefits.

Wider carrier option

An Xfinity unlock mobile phone can be used with any compatible carrier, giving you more choice in plans, pricing, network provider, etc., instead of being bound to only Xfinity.

Save roaming charges

An unlocked phone allows you to use local SIM cards when traveling abroad, helping to save on roaming charges.

Easy to switch carrier

With an unlocked phone, you can switch carriers or upgrade your device whenever you want. Selling your unlocked Xfinity mobile phone will likely be profitable, especially if you unlock an Xfinity mobile phone that can switch to any new carrier.

Higher resale value

Unlocked phones generally have a higher resale value as compared to locked ones because a phone that has been successfully unlocked can be used on any network, not just Xfinity.

TroubleShoot Xfinity Device Unlock Issue


If you face an Xfinity mobile phone unlock issue while unlocking your phone, you can try these troubleshooting steps to fix them.

  • You can restart your device to fix temporary software issues and try unlocking your device.
  • Ensure your device’s software is up-to-date to avoid any issues with SIM lock. If your device uses outdated software, update it to the latest version.
  • You must ensure that your device meets all Xfinity device unlock requirements.
  • If you submitted an unlock request, ensure you received confirmation and followed any additional instructions provided to unlock your device.
  • If you have tried the above steps and are still facing issues, contact Xfinity Mobile customer support for help.

Frequently Asked Questions

How long does an Xfinity device unlock take?

It can take up to 48 hours to receive the unlock code. If you use any other unlocking service, your Xfinity device can be unlocked within a few minutes.

Will unlocking my Xfinity device affect my warranty?

If you unlock your mobile through third-party services or methods not approved by Xfinity Mobile, it could affect your warranty, especially if you attempt a SIM unlock or use an unlock code too many times. Hence, it is best to use the official unlocking process from Xfinity to unlock remotely.

Is there a fee to unlock my Xfinity device?

No. Xfinity Mobile does not charge a fee to unlock your mobile as long as you meet their eligibility requirements.

Can I use an unlocked Xfinity device with any carrier?

No. Even if it is unlocked, your Xfinity device might not be compatible with all other carriers due to different network technologies. You can use your unlocked Xfinity device only with a carrier that supports it.

How do I know if my Xfinity phone is unlocked?

To check if your Xfinity phone is unlocked, restart your phone. A notification should appear indicating that your device is unlocked and can now be used on any network. You can also check for your Xfinity device unlock status by inserting your new SIM card. If your phone is unlocked, you will be able to see the carrier’s network signal on your device.

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About the author

Alex Jones

Alex Jones is a tech-savvy editor at World-Wire, renowned for his expertise in writing detailed technical articles and user-friendly how-to guides. With a background in Information Technology, he excels in demystifying complex tech topics. His work is highly valued for its accuracy and practicality, earning him awards like "Innovator in Tech Journalism" in 2023. Alex's role at World-Wire is pivotal in making technology accessible to a broad audience.

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