How to get a TruConnect Replacement Phone FREE

How to Get a Free TruConnect Replacement Phone

If your phone breaks down and you looking for a replacement, submit your replacement claim. The cost of repair or replacement can be overwhelming. TruConnect has a solution for you. Through their program, eligible customers can get a free replacement device. 

As a result of this initiative, users do not have to worry about the financial burden of repairing or replacing damaged devices. Users can receive a functional phone by taking advantage of TruConnect’s free replacement phone program without incurring additional costs. With this service, customers don’t have to worry about the financial implications of a broken device.

How to Get a TruConnect Replacement Phone

How to Get a TruConnect Replacement Phone

To get a TruConnect replacement phone, contact customer service at the TruConnect replacement phone number. You can also visit a store, file a warranty claim, use online account management, or reach out through social media.

Contact TruConnect Customer Service

The first step is to contact truconnect customer support team. You can call TruConnect customer care at 800-430-0443 or use their online chat feature to explain the issue with your current phone. You can also request a truconnect for free replacement. They will guide you through the process and provide instructions to replace your TruConnect phone.

Visit a TruConnect Store 

Your situation can be explained in person at a TruConnect store or authorized retailer if there is one nearby.

Depending on the store, you may receive a replacement phone on the spot after the store staff assists you with the replacement process. It depends on the availability of inventory. Also, the company’s inspection team will determine whether you are eligible for a full replacement free of charge or at a cost.

File a warranty claim

If the warranty still covers your phone, you may be able to get a replacement. Review the TruConnect terms and conditions for full information about the process and coverage. You must provide proof of purchase and explain the problem with your phone.

Contact TruConnect Customer Support for instructions on submitting a warranty claim and requesting a TruConnect replacement phone. 

Online Account Management

If your mobile provider, including TruConnect, offers an online account management portal or a mobile app, log in to your TruConnect account and go to the support or contact page.

Taking advantage of TruConnect’s replacement phone number is a self-service option for requesting a replacement phone, initiating a warranty claim, or contacting customer service.

Social Media Channels

If you need help with your phone, contact TruConnect through their official social media accounts like Facebook or Twitter. They can help you get a TruConnect phone replacement or direct you to the appropriate support channels.

The TruConnect replacement policy and steps to take in case of a lost or damaged phone are detailed below –

TruConnect Phone Replacement Policy

First, it’s important to note that all Lifeline and ACP phones are provided without a warranty. Nevertheless, a TruConnect Lifeline phone is defective within 90 days of first use. In that case, the device can be returned at the customer’s cost within 10 days of the expiration of the 90 days.

However, TruConnect pays for shipping a replacement phone to the customer if the TruConnect Lifeline phone fails within 90 days of first use, and the customer returns the phone to TruConnect at his own expense within 90 days.

The only condition is that the phone must not have been damaged by physical abuse or water. TruConnect requires customers to contact them for the correct return address before sending in a broken phone.

You can also get a free government mobile phone from TruConnect. It provides step-by-step instructions to help you navigate the process and take advantage of this amazing offer.

How to Submit TruConnect Replacement Phone Complaint Request

If your TruConnect free phone breaks and hasn’t been physically abused or submerged in water, they will replace it at no cost to you (within the first 90 days).

In such a circumstance, don’t hesitate to contact the TruConnect Customer Care at 800-430-0443 to file your claim (Mon-Sat 5 AM-9 PM PST), and their support team will help you.

Upgraded devices require warranty claims to be filed with the original device maker. If your warranty has been mishandled, you can engage an attorney or submit a complaint with the appropriate state agency. Remember, though, that this route is typically slow and pricey.

TruConnect Replacement  Phone Options

TruConnect Replacement  Phone Options

Most free smartphones today are entry-level models (Androids), and possible alternatives include the Nuu A5L and the Cloud Mobile Stratus C5.

Below, we have shared a list of phones that you can get as a TruConnect replacement –

  • Blu C5L 2020
  • NUU F4L Flip Phone
  • NUU A7L
  • Blu C6L 2020
  • Alcatel Go Flip 3
  • Nokia 1.3
  • LG Aristo 3 Plus
  • LG Aristo 3
  • Blu G50 Plus
  • NUU X6P
  • Motorola Moto E6
  • Motorola E
  • Motorola G Play (2021)
  • LG K31
  • Nokia 5.4
  • Motorola G Power (2021)
  • Motorola G Fast
  • LG K51

Here, Apply for a Government free Phone Near You.

Can I Replace the TruConnect SIM card?

If your phone breaks, you can replace your TruConnect SIM card with any other device (most unlocked devices should work, and you can call Truconnect support for more details.)

But if your phone disappears into thin air, it got stolen or lost, so does your SIM card. But there is no need to worry; your replacement SIM card will be free if you qualify for the Lifeline program.

How to check the TruConnect application status?

Easily track your TruConnect Lifeline application update on the official website.

How do you locate your phone if the phone is lost or stolen?

Nowadays, you can use various methods and tools to track down a missing or lost mobile device. The relevance to your circumstance will depend on the environment, type of phone, settings on your device, functions on your device, etc.

Here are some tricks that might help you –

  • Calling Yourself – You can get great results by dialing your number from a different phone. If you or a friend or family member is near the phone, you can use its ring to pinpoint its exact location. Someone who doesn’t know you might answer the phone if they hear it ringing, send it to you, or hold onto it until you can get there to claim it.
  • Display your phone number even when the screen is locked. It would be best if you utilized this technique, and you can save an emergency contact’s number on your phone’s locked screen. If someone finds your phone and is honest, they will call the number.
  • Using the “Find My Device/Mobile” or “Find My iPhone” apps – Today’s smartphones typically include a “Find my phone” function. However, you’ll need to activate the feature before you lose your phone. Your phone’s location services (GPS) must be turned on.
  • Search the Web – You can utilize Google services to find your Android device by visiting, but you must regularly use Google’s services on that gadget to qualify. Using your Gmail username and password is the only method of access, and the current location of your phone, or its last known location, will then be displayed if you have mobile data turned on on your device. The options to “Make it ring,” “Lock your device,” and “Erase Phone” will also be available.
  • Get in Touch with Your ISP – You can call your service provider and explain the problem at any time. Since they usually have a lot of expertise in finding devices, they can help you find them immediately or point you in the right direction as you try the abovementioned methods.
  • Make Use of Trackers – Consider installing trackers on your possessions and using the software (on your mobile device or computer) to track down lost items, including your phone.


Is truconnect customer service for 24 hours?

No, TruConnect customer service is not available 24 hours a day. They are available Monday-Saturday from 5:00 AM to 9:00 PM PST.

Can I get a free phone replacement from TruConnect?

TruConnect offers a program allowing eligible customers to receive a free replacement phone model.

Who is eligible for a free TruConnect Phone replacement?

Eligibility criteria may vary, but they typically include existing TruConnect customers who meet specific requirements, such as enrolling in a qualifying government assistance program.

How can I get a replacement phone from TruConnect?

TruConnect has designated channels for customer service, like their website or helpline, where you can request a replacement phone.

What is the TruConnect Phone Replacement Fee?

TruConnect may charge a replacement fee for lost, stolen, or damaged phones depending on the phone model and the specific circumstances of the replacement. For more information on TruConnect phone replacement fees and policies, customers are advised to contact TruConnect customer service.

What information do I need to provide when requesting a replacement phone?

You’ll need your TruConnect account details, like your phone number, to verify your eligibility.

How long does it take to receive the new phone?

If you’d like a replace phone for free, inquire about the estimated turnaround time during your request.

About the author

Alex Jones

Alex Jones is a tech-savvy editor at World-Wire, renowned for his expertise in writing detailed technical articles and user-friendly how-to guides. With a background in Information Technology, he excels in demystifying complex tech topics. His work is highly valued for its accuracy and practicality, earning him awards like "Innovator in Tech Journalism" in 2023. Alex's role at World-Wire is pivotal in making technology accessible to a broad audience.


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        • Hey Gerald,
          To get a TruConnect replacement phone under your specific circumstances, it’s recommended to reach out through their social media channels like Facebook or Twitter. TruConnect’s customer service team can assist you in getting a replacement phone or direct you to the appropriate channels for support. Since you have unique needs due to your disability, contacting them through a medium that suits your communication ability would be the best approach. Social media can be a more accessible option in your case​