How to Get enTouch Wireless Replacement Phone – Complete Guide

How to Get enTouch Wireless Replacement Phone - Complete Guide

Has your enTouch Wireless phone been lost, stolen, or broken, and are you looking for a way to get an enTouch Wireless Replacement Phone? If yes, then you have stumbled upon the right article

enTouch Wireless is an American service provider that participates in government assistance programs such as Lifeline and Affordable Connectivity Program ACP to offer low-income people benefits such as an enTouch Wireless free phone, talk, text, and data.

With this article, I will provide you with all the information, such as the reason for a replacement phone, the grounds on which you can apply for the enTouch Wireless phone, and what is the replacement model available.

So, without any further ado, let’s get started

Reasons to replace your enTouch wireless phone

Reasons to replace your enTouch wireless phone

It is very important to use the latest technology for better results in the future.  As a result, enTouch Wireless phones help to overcome that situation. When the phone gets older, it may cause many problems and maintenance.

Many think that using old phones or technology is good for them like other old things, but we forget that we should always use the latest technology to avoid many problems.

While using an old phone, you will have many problems with service, network, and speed and will miss many updates as the model is old. The phrase “old is gold” is not always correct, especially with technology. You must go with new and updated technology.

You might want an enTouch Wireless replacement phone for many reasons.

Your Phone Malfunction

When a device gets old, it seems to have many bugs and glitches. Not just older phones, you can also face issues with your new enTouch device if it has any factory manufacturing defect, such as corrupt software or hardware issues.

Your Phone is Broken

If your device accidentally falls out of your hand or gets into an accident that damages it, you must get an enTouch Wireless replacement phone.

Your Phone is Lost or Stolen

While visiting someplace, you may lose your phone or get stolen. In that case, you must first report it to local authorities and also contact enTouch Wireless. They may offer you a replacement phone.

Choosing the Right enTouch Wireless Replacement

Choosing the Right enTouch Wireless Replacement

Before you apply for enTouch wireless replacement, you should ensure you are eligible for the replacement. You can choose your best replacement once you qualify for the eligibility criteria. It is easier to select if someone knows what quality or features they want.

Screen Size

If you prefer a larger display, you should look for a replacement phone with at least a 6-inch display as it will help you watch movies, enjoy games, etc.

Battery Life

If you are someone who travels a lot, you must consider that your phone battery will last longer as you will not get a chance to charge it that often.


If you love taking pictures and recording videos of precious moments, you should consider getting an enTouch Wireless replacement phone with bigger storage, at least 64 GB.

Operating System

Always choose the phone that has a better OS. We suggest you get an IOS as it provides customers with few bugs.


You should also consider the budget of a new smartphone as you may like getting a phone that has all the latest features, but it may cost you a lot of money.

How to Get enTouch Wireless Replacement Phone

To initiate the replacement process, you have to call their customer service number, 611 or 1866-488-8719. Also, you can mail them to [email protected]

  • The customer representative will ask you a few questions, and once they are satisfied, you will receive a return merchandise authorization RMA number.
  • After receiving the RMA number, you must pack your phone and send it to enTouch Wireless provided address.
  • You will also have to pay a shipping charge and charges asked by the enTouch Wireless in advance.

The grounds for Replacement En-Touch Wireless Phone

It is very simple and easy to replace en-touch wireless phones. If you lost, stolen, or damaged your current Phone, you can apply for replacement only if you are eligible

There are few grounds on which you can ask for a replacement.

Defective device

If you recieve a defective device from the company or the device malfunctions after a few days of usage and it’s under warranty, you can ask the company for a free replacement. However, you must pay the shipping charges, i.e., before the replacement.

When you replace your en-Touch wireless Phone with all the accessories and materials, everything should be properly packed and sent within 30 days of receiving your Phone.

If your phone is Lost, Stolen, or Broken

You can also ask for a replacement in case of a lost, stolen, or broken phone, but you must pay a charge. For example, if you break your phone, you need to pay the repair cost, and in the case of a stolen or broken phone, you have to pay the replacement cost set by the company.

Does enTouch Wireless charge you to replace your Phone

As with other phones, en-Touch phones also come with costs even if they come under the Lifeline assistance program. Upgrades and replacements are free of cost according to your location. Suppose you live in California, only the paperwork cost incurred, i.e.,$39.

Similarly, if you initiated replacement only, you must pay the replacement cost, i.e., between $25.00 and $75.00, according to the loss incurred.

The replacement amount or the amount incurred in getting a new En-Touch wireless phone should be given before the replacement occurs.

The payment should be made through a credit card, online, or any other payment mode before replacement.

enTouch Wireless Replacement Phone Models

enTouch Wireless Replacement Phone Models

Many models come under the Lifeline and ACP programs. Some are as follows-

  • Motorola edge+
  • Apple iPhone 11
  • Samsung Galaxy S22
  • Motorola – Edge 2022
  • LG K40
  • Alcatel Volta.
  • Samsung Galaxy S7

Here is a comparison table of our top 3 pick of enTouch Wireless replacement phone

Feature Samsung Galaxy S7 Motorola edge+ LG K40
Display 5.5 inches, Super AMOLED 6.7 inches, OLED 5.7 inches, IPS LCD
Processor Qualcomm Snapdragon 820 Qualcomm Snapdragon 855+ MediaTek Helio P70
Storage 32GB, 64GB, or 128GB 128GB 32GB or 64GB
Rear camera 12MP (f/1.7) + 5MP (f/2.2) 16MP (f/1.7) + 12MP (f/2.2) 13MP (f/2.2)
Front Camera 5MP (f/1.7) 8MP (f/2.2) 8MP (f/2.0)
Battery 3000mAh 4500mAh 3000mAh
Operating system Android 6.0 Marshmallow Android 10 Android 9.0 Pie

How do I get a replacement SIM Card from enTouch

If your phone is lost or stolen, you must apply for a replacement SIM card and a replacement phone from enTouch Wireless. If you want a replacement SIM card, you can contact enTouch Wireless customer care at 1-866-488-8719 and raise a ticket to get a replacement SIM card.

Frequently Asked Questions FAQs

Who is enTouch Wireless?

En-Touch Wireless is a service provider that provides free cell phones, free talks, free texts, and unlimited data to eligible people for Lifeline and ACP programs.

Are there any additional guidelines?

Yes, there are additional guidelines that you have to use your Lifeline phone once every 30 days; otherwise, it will be discontinued.

If I qualify for the eligibility, what do I get?

If you fulfill your eligibility criteria under the Lifeline and ACP program, you will get free Phone, talks, texts, and unlimited data.

How do I get service from enTouch?

When you get your free Phone and need any service, contact customer service or mail them. Their contact details are 1866-488-8719 or 611, and their email is [email protected].

What happens if my phone gets stolen, lost, or damaged?

You have to contact customer care service and raise your query for replacement. They will provide you with a new enTouch Wireless replacement phone.

What happens if my phone is not working?

If your phone is not working, you can dial 866-488-8719 to customer service and tell them your concern. They can surely resolve all your queries.

How long will it take to recieve an enTouch Wireless Free phone?

Once you meet the eligibility criteria and fulfill all the needs and your application may get approved by the government, your new phone will be shipped via USPS within 1-2 weeks.

What type of phone will I get from enTouch Wireless?

You will get a good touchscreen smartphone with updated technology.

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About the author

William Smith

William Smith is a dynamic editor at World-Wire, covering a wide range of topics including health, technology, travel, and events. Known for his ability to simplify complex subjects, he engages readers with his insightful FAQs and articles. His diverse expertise has earned him accolades, including the "Excellence in Diverse Journalism" award in 2022.

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