AT&T Offers Full Day $5 Credit for Outage

Last week, Thursday’s outage of AT&T affected 70,000 people across the United States, such as Dallas, Houston, Los Angeles, Atlanta, Florida, Michigan, and New York City.

People could not use their network even for emergencies during the outage, which caused a lot of trouble and inconvenience for its users.

Let’s read the news and find out more.

AT&T Offers Full Day $5 Credit for Outage

AT&T’s 5G network is used by over 290 million people across the United States. In response to the more than 10-hour outage the carrier experienced on Thursday, AT&T has decided to give its customers a full day of service credit while claiming that it is the “right thing to do.”

In a letter to staff, CEO John Stankey said, “I believe this approach is fully manageable while achieving the 2024 business objectives we have set for ourselves and our stated financial guidance.”

On the official website, AT&T stated, “We apologize for Thursday’s network outage. We recognize the frustration this outage has caused and know we let many of our customers down.”

“We understand this may have impacted their ability to connect with family, friends, and others. Small business owners may have been impacted, potentially disrupting an essential way they connect with customers.”

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The statement continued, “To help make it right, we’re reaching out to potentially impacted customers, and we’re proactively applying a credit* to their accounts. We want to reassure our customers of our commitment to reliably connect them –anytime and anywhere.”

“We’re crediting them for the average cost of a full day of service. We’re also taking steps to prevent this from happening again in the future. Our priority is to continuously improve and be sure our customers stay connected.”

While the outage caused a lot of frustration to people all around, people were also curious to know the reason behind the AT&T huge Thursday Outage and what steps the company would take to avoid repeating it again.

On their official website, they have a separate section called “Your questions, answered,” where the customers can check out the answers to the questions they are curious about regarding the outage.

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AT&T, during the outage, constantly kept updating its progress on its website. Following an initial inquiry, the company explained that the interruption was not due to a cyberattack but rather the application and execution of an improper technique utilized while working to expand the network.

Regarding the outage, Stankey explained, “Outages sometimes have outsized impacts on some subscribers that may be greater than the face value of the credit,”

He added, “For that reason, I believe that crediting those customers for essentially a full day of service is the right thing to do.”

In an announcement on its website, the business claimed it would reach out to those affected customers and immediately apply $5 to their account, the estimated average cost of a full day of service.

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The credits will be applied within two billing cycles, and only AT&T Wireless customers are qualified for this offer. AT&T Business, AT&T Prepaid, and Cricket accounts (AT&T owns Cricket Wireless) are not eligible for this deal.