Spectrum is a booming television, internet, and voice enterprise. It is the second-largest cable operator that provides service to more than 25 million customers in the U.S.A. Customers must return all the equipment to the company after disbursing their services. This is a very trustworthy company that fulfills customers’ needs, but sometimes customers may want to cancel the Spectrum equipment and switch to another provider.
So, this article will help you with this problem and will question your answer on what you need to know to be a spectrum user and the criteria you must meet while returning the spectrum equipment. So, let’s dive deep to learn more about it.
How to return the Spectrum Equipment?
All Spectrum equipment issued by the company, such as Spectrum TV, Spectrum Internet, or Spectrum Voice services, is the company’s property. So, if you are planning on degrading services or shifting to another area where there is no Spectrum service, then you must return it to the company.
You need to return only the equipment, not the remote or cable. There are innumerable methods to return, so this section will tell you how to return the Spectrum Equipment.
You can easily return the Spectrum equipment through UPS (United Parcel Service). You only have to take your equipment to your nearest UPS store. And you will not have to pay a single buck for packing and shipping if you tell them that you are a Spectrum user.
If you don’t find a UPS store near you, then you may use the UPS store locator to track, but all the UPS locations are also not UPS stores. Besides, its website also renders this facility.
You will get a receipt when you visit the UPS store, don’t lose the receipt, as it will help you to track your equipment.
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Spectrum Store Drop-Off
You can simply drop your equipment off at the Spectrum store in your area. Besides, you can return your used equipment through UPS and FedEx. If you find difficulty in finding a Spectrum store, then you can use the store locator to find the nearest one in your area. It is the best, easiest and fastest procedure.
Spectrum customers with disabilities are competent in equipment Pick-up. To return, just contact Spectrum customer service and inform them about the return. After your information, the Spectrum company will send you a technician to collect your equipment.
You can return your Spectrum equipment via FedEx if there isn’t any UPS and Spectrum store in your area. Ensure you drop the equipment at a FedEx location, not at Dropbox. Your equipment can disappear, or you may find difficulty in tracking your item if you drop it at the Dropbox.
Attach the return label to the cardboard shipping box if you get any but don’t forget to remove the old label and seal the box properly. Keep the receipt carefully, and also write down the tracking number. With the help of this, you can report Spectrum about the equipment return and can give them a reference number too. It provides its service all over the world so you won’t face much trouble.
Although, there are limitations in returning the equipment via FedEx. Below is the list of Spectrum equipment that you can send.
- Spectrum Voice Modems
- Spectrum receivers
- Wi-Fi Routers
- DOCSIS 2.0 Wi-Fi gateway devices
- DOCSIS 3.0 modems
- DOCSIS 3.0 gateway devices
U.S. Postal Service
U.S. Postal Service is considered the most convenient procedure to return the equipment if you face any difficulty in finding UPS or FedEx near your area. The U.S. postal is located in nearly every corner of the country, so you won’t have any trouble locating them.
Make sure that you pack the equipment in the same packaging you received, attach the label to the shipping box, and drop your package at your nearest Postal Service. You won’t have to pay for it as it is free like other services.
Unreturned Equipment Fees
If you get unsuccessful in returning the rented or subleased equipment after you opt to cancel and downgrade the subscription, then you will have to pay for it.
In the other case, if you are not willing to return the equipment, or if it gets stolen, damaged, and lost, then you will be charged for this too. The Spectrum company will include your charges in your total account balance.
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How long do you have to Return the Equipment?
Per Spectrum’s terms and conditions, users must return the Spectrum equipment within 15 days of confirmation for disconnection or downgrading.
You will be charged some fee if you fail to return the Spectrum equipment within the period of 15 days.
What do you need to return?
When it comes to returning Spectrum equipment, then you only need to return the modems and DVRs. You can keep the remotes and cables with you. If you want to learn more about what you need to return to the company, then you can contact Spectrum customer service to learn more.
What can be the constant of not returning Spectrum equipment?
As mentioned above, Spectrum is the equipment owner, so if you plan to change the provider or cancel the service, you must return to Spectrum. If you don’t do so, you will have to pay a fine. Spectrum will charge you for the total cost of replacing the equipment, which might cost you more than hundreds of dollars. So return the equipment on time if you want to save yourself from being charged extra bucks.
Steps to return the equipment
This is what you need to do after you decide and talk with the department to get the service canceled. Follow the steps given below:
- Get the equipment ready: Pack it properly in a box, as it will reduce the chance of losing the equipment and ease the shipping process.
- Prepaid label: Make sure to put the prepaid label over the original one and remove all the old ones.
- Ship: There are so many ways by which you can ship the equipment. You can use any of the methods mentioned above.
How to return the equipment via DoNotPay
Besides the methods mentioned above, you can also return your equipment via DoNotPay. It is a mobile application that uses artificial intelligence to render legal services. It is currently available in the United States of America and the United Kingdom too.
This section tells how to return through DoNotPay. Follow the steps mentioned below.
- Firstly, Sign up for DoNotPay.
- Now, click on the option Return My Purchase.
- Now, choose the item you want to return with a valid reason for returning it.
- After this, your equipment will be listed for return.
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Frequently Asked Questions
Do you need to return the cables to Spectrum?
No, you don’t need to return the cable and remote that come along with spectrum equipment.
Is there a fee to cancel Spectrum?
No, you need to pay if you want to cancel Spectrum. Although, you will have to wait till the end of the month to terminate the Spectrum Internet Service to avoid any charges.
How long does it take to cancel Spectrum service?
According to the terms and conditions of Spectrum service, it takes 30 days notification period with written recognition from Spectrum Enterprise before they procedure your request.
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