How To Switch From SafeLink To QLink: Beginner’s Guide

How To Switch From SafeLink To QLink: Beginner's Guide

Are you a beginner and want to know How To Switch From SafeLink To QLink ? If you answer “yes,” you’ve come to the right spot.

Safelink and Qlink are government-supported service providers participating in the Lifeline and Affordable Connectivity Program, offering free wireless services to low-income eligible customers.

Though both of the providers offer almost the same benefits, due to network connectivity or many other reasons, customers may look to change their service provider from Safelink to Qlink.

To help this kind of customer, here is a detailed guide on how to switch from SAfelink to Qlink with other relevant information.

So, without any further ado, let’s get started.

How to Switch From SafeLink To QLink

Switch From SafeLink To QLink

Switching from SafeLink to QLink is a simple process. All you need to do is follow these simple steps –

Collect Information

You must collect some important information to enjoy a smooth transfer process. This information includes.

  • Your phone number
  • Account Number
  • PIN Number
  • The primary account’s Owner’s Full Name
  • Your billing address information from your current carrier

Verify your eligibility

Before making the switch, verifying that you are still eligible for the Lifeline program, which provides discounts on phone service for low-income individuals, is important.

QLink may have different eligibility requirements than SafeLink, so checking with QLink customer service is important to ensure you qualify for the program.

Check Phone Compatibility

Make sure that your SafeLink Wireless free government phone is compatible with QLink’s network to be eligible for the QLink Bring Your Own phone program.

You can check this by visiting QLink’s website or contacting customer service. If your phone is incompatible, you must purchase a new one compatible with QLink’s network.

Also, if you have a broken phone, make sure to apply for a Safelink Wireless phone replacement to switch to a newer phone.

Contact Qlink and Safelink

Contact Qlink customer service at 1 (855) 754-6543 to initiate the transfer process. You must provide your SafeLink account information. You may also need to contact Safelink customer care during the transfer process.

If you have a locked phone from Safelink, make sure to ask the customer care representative to raise a Safelink phone unlock request with a transfer request.

Transfer your Lifeline or ACP benefits

While on a call with Qlink customer care, ask them to raise a request to transfer your Lifeline or ACP benefits from Safelink to Qlink. The customer representative will ask you some questions, such as:

  • Your full legal name
  • Your date of birth
  • The last 4 digits of your Social Security Number or Tribal ID number
  • Home address
  • Your Lifeline or ACP enrollment ID.
  • Safelink Phone number. The representative will also ask you if you want to keep your own no.
  • The representative will also ask for verbal verification that you will stop receiving Lifeline or ACP benefits from Safelink. In this case, they will also tell you to inform Safelink from your side.

Wait for the Transfer to Complete

The transfer process can take a few days to complete, and there may be a brief interruption in service during the transition. Once the transfer is complete, your phone number, service, and benefits will be transferred from SafeLink to QLink.

Verify the Service

Once the transfer is complete, check with QLink customer service to ensure that your phone number, service, and benefits have been transferred correctly.

It is important to note that the process may vary depending on your state and the specific requirements of SafeLink and QLink.

It is recommended to check with the customer service of both providers to ensure that you have all the necessary information and to ensure a smooth transition.

Comparison Between SafeLink Wireless And QLink

Comparison Between SafeLink Wireless And QLink

SafeLink Wireless and QLink are both Lifeline program providers that provide discounts on phone service for low-income individuals.

Both providers offer similar services, but there are some key differences to consider when comparing the two.


SafeLink Wireless covers the entire United States, while QLink only covers certain states. SafeLink Wireless offers service in all 50 states, Puerto Rico, and the U.S. Virgin Islands.

It is important to check the coverage map for each provider to ensure that you will have service in your area. You can check the Qlink coverage map at

Phone Selection

SafeLink Wireless has a limited selection of phone options, while QLink has a wider selection. SafeLink Wireless offers basic phones and smartphones, but the options are limited.

Qlink, on the other hand, offers a wide range of options, including basic phones, smartphones, and tablets. Even the Qlink Wireless compatible phones list is bigger than Safelink.


Since both providers participate in the Lifeline program, their eligibility criteria are more similar. Therefore, you don’t have to worry about eligibility much.

Talk and Text

Both SafeLink Wireless and Qlink offer similar benefits through the Lifeline program, such as discounts on phone service, but there may be some differences in terms of the specific benefits offered by each provider.

SafeLink Wireless provides 250 minutes of talk time and 1000 text messages, while Qlink provides 250 minutes and unlimited text messages.

Additional Benefits 

Qlink offers other benefits, such as international call and text, data services, and international roaming options. SafeLink Wireless does not offer these features.

Feature Qlink SafeLink
Coverage Select states Nationwide
Phone Selection Wider selection Limited selection
Eligibility Similar criteria Similar criteria
Talk and Text 1000 texts, 250 minutes Unlimited text, 250 minutes
Additional Benefits International call and text, data services, international roaming None

In summary, SafeLink Wireless and Qlink are both providers of the Lifeline program, a government assistance program that provides discounts on phone service for low-income individuals. Both providers have similar services, but there are some differences.

It is important to compare these factors before deciding between the two. Additionally, it is recommended to research customer reviews and ratings for each provider to understand their customer service quality.


How do I know if I can switch from SafeLink to Qlink?

To be eligible for Qlink service, you must participate in a government assistance program such as Medicaid, Supplemental Nutrition Assistance Program, Supplemental Security Income, etc., or have an income at or below 135% of the Federal Poverty Guidelines.

What documentation do I need to switch from SafeLink to Qlink?

When applying for Qlink service, you must provide proof of participation in a government assistance program or proof of income. You must also provide your personal information, such as your name, address, and phone number.

How do I apply for Qlink service?

You can apply for QLink service by visiting the QLink website, filling out an application, or calling the customer service number.

Will my current phone number transfer to Qlink when I switch?

No, your current phone number will not automatically transfer to Qlink when you switch. You will need to request a phone number transfer request from Safelink.

How do I cancel my SafeLink Wireless service?

You can cancel your SafeLink Wireless service by contacting SafeLink Wireless customer service and requesting to cancel your service. It is important to do this in a timely manner to avoid any additional charges.

Will I lose my voicemail, call waiting, and caller ID when switching from SafeLink To QLink?

SafeLink Wireless offers voicemail, call waiting, and caller ID as features, while Qlink does not. So if you are used to having these features, you will lose them when you switch to Qlink.

Will I have to pay for anything when I switch from SafeLink to QLink?

Qlink service is free or low-cost for eligible individuals and families. You will not have to pay for the phone or SIM card; you will also receive free minutes and texts each month.

Will my coverage be the same with Qlink as it was with SafeLink?

Qlink only provides service in certain states, so if you live where QLink does not, your coverage will not be the same with Qlink as it was with SafeLink.

Will I have to reapply and re-qualify for service with Qlink if my service is disconnected?

Qlink, like SafeLink, has a reputation for automatic disconnection of service, which can lead to frustration with having to reapply and re-qualify. Therefore, it’s important to be aware of this and be prepared to reapply and re-qualify for service if your service is disconnected.

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About the author

William Smith

William Smith is a dynamic editor at World-Wire, covering a wide range of topics including health, technology, travel, and events. Known for his ability to simplify complex subjects, he engages readers with his insightful FAQs and articles. His diverse expertise has earned him accolades, including the "Excellence in Diverse Journalism" award in 2022.

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